As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Services Representatives will try to resolve the issue for you as soon as possible. Should you wish to return your item(s) for any reason, please refer to the reverse side of the packing slip that came with your order as a guideline and contact us within 14 days from receiving your order. Item(s) should be returned within 14 days from receipt. Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
  1. Returns/Exchange Conditions Please refer to the following criteria as a guideline only to our returns/exchange policy: General Exchange or store credit only. Items must not be damaged. Items must be in new/original condition with all tags and packaging intact. Exceptions and other conditions will be noted within the item description. Sales items are eligible for exchanges or store credit. Evaluation process may take up to 21 days from receipt. Upon dispute, the returns/exchange decisions by the Essential Noir Store will be final. Items must be in an unworn, resellable condition with all original tags and packaging intact. Items must be unworn with all tags attached. Please note, items remain the responsibility of the customer until it is received by the Essential Noir Store therefore it is recommended that the customer takes necessary precautions by using registered, traceable services when returning the package. Once received, items will be evaluated and exchanged/returned, less the delivery fee. The Essential Noir Store reserves the right to replace the faulty item with one of the same style, size and color. Where unavailable, refunds will be processed through the original payment method. Return items should be posted to the following address: Essential Noir, 1 Belper Road, Belper, Derbyshire DE56 0LP
  2. Incorrect item, missing item or faulty item If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the returns/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by the Essential Noir Store. Shipping costs in these cases will be reimbursed through PayPal.
  3. Store Credit Essential Noir store credit will be given when an exchange is unavailable and is valid for a period of 12 months from the initial date of issue.